RETURNS & PRODUCT ISSUES
Founder-review policy candidate. This draft describes the inquiry-first direction; final legal and commercial terms require confirmation before production release.
Read the policy candidateStart with the issue and the agreed product.
The V1 direction does not offer a general no-reason or change-of-mind return promise. Review a product issue against the exact item, configuration, agreed specification and written commercial terms. This draft does not establish a 14-day, 30-day or free-return offer.
Give us a clear issue record.
Provide the order or project reference, product identity, a concise description, when the issue was noticed and relevant photographs. Include packaging or shipping evidence for transit damage and identify any installation or operating circumstances relevant to the issue. Do not include unrelated personal data or payment credentials.
Review before sending anything back.
TitanTrail must review the information before return instructions or a remedy are agreed. Do not dispatch goods to an unconfirmed address. Any approved return address is in China and is supplied through the agreed case process, rather than a public street address on this website.
Damage, defects and incorrect items.
Transit damage, an apparent defect or an incorrect item should be assessed on the evidence for that case. Additional photographs, configuration details or inspection may be needed. A submitted report is acknowledged as a request for review; it is not automatic approval of replacement, refund or reimbursement.
Installation, modification and application.
Describe any installation, alteration, misuse or application mismatch that may relate to the issue. Suitability cannot be inferred from a concept image or broad vehicle-platform name. Consequences and responsibility must be determined against the approved product information and agreed terms; this draft does not make an automatic legal exclusion.
Custom and private-label projects.
Custom, OEM/ODM and private-label issues must be assessed against the signed scope, approved samples, specification and agreed acceptance process. A standard catalogue configuration and a custom development order may have different obligations. No blanket return right or non-returnable legal rule is invented here.
Warranty and proposed remedies.
There is no uniform V1 warranty promise. Any product-specific warranty must have verified SKU-level support and explicit written terms. A proposed remedy, cost allocation, return transport and timing must be confirmed for the case. Mandatory applicable rights require legal review and are not waived by this candidate text.
Founder review before publication.
The founder must confirm the reporting channel, responsible entity, evidence requirements, decision workflow and final legal wording. Contact currently creates a genuine project request; it is not an automated returns authorization or refund system.